Frequently Asked Questions
Everything you need to know about your NEEWER gear and orders.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery times vary by destination and customs processing.
Do NEEWER products come with a warranty?
Yes, we offer a standard 1-year warranty on all electronic products and accessories against manufacturing defects. You can also register your product on our website for potential warranty extensions.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and condition. If you are not satisfied with your purchase, please contact our support team to initiate a Return Merchandise Authorization (RMA).
Are NEEWER flash units and LEDs compatible with all camera brands?
Most of our lighting equipment is universal; however, specific TTL flashes and triggers are brand-specific (e.g., Sony, Canon, Nikon). Please check the product compatibility list on the item page before purchasing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a secure checkout experience.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status directly through your NEEWER account dashboard.